Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to  return it back tous

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

We always work had to make our customers have the best experience.But for some reason if not fully satisfied,we will work with you ,and show you how you can return the item.Please note that some items can not be returned if tried on for health reasons.

To start a return, you can contact us at tolianam@yahoo.co.uk. If your return is accepted, we’ll send you  instructions on how and where to send your package. Alternatively send us an email and send item back to us. Address is always on the packing. Once received refund or replacement will be done.It is your responsibility to send the item to us , so and we encourage parcesl to be a recorded delivery for tracking purposes.

You can always contact us for any return question at tolianam@yahoo.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.